Dotsilicon Limited - FAQs
 +88 01617 222 444

FAQs


Q. What is Shared Web hosting?
In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Q. Can I host multiple Web sites within one Shared Hosting plan?
Yes! Our Cloud Pro shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Q. Is there a Money Back Guarantee?
Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Q. Is Email hosting included in my package?
Yes, all our Hosting packages come with Unlimited Email Hosting.

Q. Can I upgrade to a higher plan?
Yes, you can easily upgrade to one of our higher plans at any time.

Q. Is my data safe? Do you take backups?
Yes, your data is a 100% secure and is backed-up every 5 days.

Q. Do you include protection from viruses?
Yes, all our servers are protected by Clam AV.

Q. Do you offer SSH access?
No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

Q. Who do I get in touch with if I need help?
Our Support team is always at hand to assist you. You can take a look at all our contact details here.



Address

DOTSILICON LIMITED
Bangladesh Office # 1:
SAASCO Group
Holding # 1/A, Plot # 27 (2nd Floor)
Milk Vita Road, Mirpur-7, Dhaka 1216.

Bangladesh Office # 2:
House # 485, Level # 1, Road # 05
Madrasha Road, East Kazipara
Mirpur, Dhaka-1216.

[Our Firmgate Support Centre is no longer available since Aug 2019]

Australia Office:
12 Campbell Street, Punchbowl, Australia.

Contact

Email: info@dotsilicon.com
Bangladesh Sales: +88 0161 5678 000
Australia Hotline: +61 045 775 7756
Abuse Report: report@dotsilicon.com

Support

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Send email at support@dotsilicon.com
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